IT Support Lincoln was founded in 2015 with a simple mission: to give Lincoln businesses access to the same quality of IT support that large corporations enjoy, at a price that SMEs can actually afford. A decade on, we are proud to be one of Lincolnshire's most trusted IT support providers.
Our Story
The idea for IT Support Lincoln came from watching local businesses struggle with IT. Not because good IT support was not available — but because the existing options did not work for SMEs. National providers were too slow, too expensive, and too impersonal. The local market was fragmented between sole traders who were great at one thing but could not cover everything.
We built IT Support Lincoln to fill that gap. A team large enough to cover all your IT needs, local enough to know your business personally, and structured in a way that makes quality IT support genuinely affordable.
We started with three engineers and five clients. Today, we support over 200 businesses across Lincolnshire, have a team of twelve certified engineers and technicians, and manage thousands of devices every day. But we have never lost the values that shaped us from the start: transparency, responsiveness, and genuine care for our clients.
Our Team
Our engineers are Microsoft certified and hold qualifications from CompTIA, Cisco, and other leading technology bodies. But more than their technical credentials, what distinguishes our team is their attitude. They communicate clearly, treat clients with respect, and take ownership of problems until they are fully resolved.
We invest heavily in ongoing training because technology evolves constantly and we are committed to staying at the leading edge of what is possible for our clients. Every engineer is also trained in customer service — because technical expertise is wasted if the person delivering it cannot explain things clearly.
Our Approach
We believe IT support works best when it is built on a genuine partnership. That means:
Understanding your business: We take time to learn how your business operates, what your priorities are, and what technology risks matter most to you. Our support is never one-size-fits-all.
Communicating clearly: We do not hide behind jargon. When something goes wrong, we tell you what happened, why, and what we are doing about it. When we make recommendations, we explain the business case in plain English.
Being proactive: Good IT support prevents problems rather than just fixing them. Our monitoring, patching, and regular reviews are all designed to identify and address issues before they affect your team.
Being accountable: We publish our response time targets and report on our performance against them. If we fall short, we want to know about it and put it right.
Our Values
Local commitment: We are a Lincolnshire business. We employ local people, support local causes, and are invested in the long-term success of the Lincoln business community.
Integrity: We give honest advice even when it is not what clients want to hear. We will tell you when a system is fine and does not need replacing just as readily as we will recommend an upgrade when it is genuinely needed.
Continuous improvement: Technology changes fast. We invest in training, tools, and processes to ensure our service gets better every year.
Partnership: We measure our success by our clients' success. Our business grows when our clients' businesses grow.
Certifications and Accreditations
- Microsoft Certified Partner
- Cyber Essentials certified
- CompTIA member
- ICO registered data processor
Our Clients
Our client base spans the full range of Lincoln and Lincolnshire businesses — from five-person professional services firms to 80-user manufacturing companies. We work across professional services, healthcare, retail, construction, agriculture, education, and the public sector.
What our clients have in common is a recognition that IT is too important to leave to chance. They want a technology partner they can trust, not just a vendor they call when something breaks.
Frequently Asked Questions
Are you a local Lincoln company?
Yes — we are based in Lincoln and our engineers live and work across Lincolnshire. We are not a national company with a local number. When you call us, you speak to someone who is genuinely local and can be at your site within hours.
How big is your client base?
We currently support over 200 businesses across Lincolnshire, managing thousands of devices. Our client retention rate is consistently above 95%, which we believe reflects the quality and consistency of our service.
What Makes Us Different
The IT support market is crowded. There are national MSPs with hundreds of engineers and glossy websites, and there are sole traders who know their stuff but can only be in one place at a time. We believe IT Support Lincoln occupies a unique position — large enough to offer genuine depth of expertise and cover, small enough to still deliver personal, relationship-based service.
Our average client relationship is over three years. That kind of retention is only possible when clients genuinely trust you and feel you are delivering consistent value. We take pride in it.
Our Commitment to Lincoln
We are not just based in Lincoln — we are invested in Lincoln. We hire locally, we support local events and charities, and we actively participate in the Lincoln business community through organisations like Lincoln BIG and the Lincolnshire Chamber of Commerce.
When you choose IT Support Lincoln, you are not just buying a service — you are supporting a local business that cares about this city and its future.
Frequently Asked Questions
How do I get started with IT Support Lincoln?
The best starting point is a free IT assessment. Contact us to arrange a convenient time for one of our engineers to review your current setup. There is no charge and no obligation. We will give you an honest assessment of your current IT environment and what we could do to improve it.
What size of business do you typically work with?
We work with businesses from three users up to around one hundred. Our sweet spot is five to fifty users — businesses that are large enough to have complex IT needs but too small to justify employing their own IT staff. Within that range, we support a wide variety of industries and business models.